About
DeskFlow Lite is a streamlined ticketing system designed for small businesses that want to provide professional customer support without overwhelming software. Keep track of customer issues, manage support requests efficiently, and never let a customer inquiry fall through the cracks.
Features
Email-to-Ticket Conversion
Automatically convert support emails into organized tickets
Centralized Inbox
All customer inquiries from email, website forms, and chat in one place
Ticket Assignment
Route tickets to specific team members based on expertise or workload
Priority Management
Tag urgent issues and ensure they get immediate attention
Canned Responses
Save time with pre-written responses to common questions
Customer Portal
Let customers track their ticket status and view response history
Internal Notes
Team members can leave private notes on tickets for collaboration
Performance Metrics
Track response times, resolution rates, and team productivity
Services / Tech
Year
2025